Refund Policy

• Duplicate payments made for the same invoice or subscription period.
• Incorrect charges caused by a confirmed billing or gateway error.
• Prepaid subscription charges where a refund is expressly required by the applicable plan, offer, written agreement, or consumer protection law.
• Services that DopyApp confirms were not activated or delivered due to an error under DopyApp control.

• Completed implementation, onboarding, consulting, customization, integration, training, support, design, development, migration, or AI configuration work.
• Setup fees, third-party licenses, cloud consumption, payment gateway charges, domain purchases, SMS or email credits, and other pass-through costs.
• Subscription periods that have already been used, accessed, or renewed without timely cancellation.
• Services suspended or terminated because of policy violations, illegal use, abuse, fraud, or non-payment.

Subscription fees are generally billed in advance and are non-refundable once the billing period begins, unless the plan, offer, written agreement, or applicable law provides otherwise.

Where DopyApp approves a partial refund, the amount may be prorated based on service usage, elapsed time, discounts, taxes, gateway fees, and any non-refundable components.

If a duplicate payment is confirmed, DopyApp may either refund the duplicate amount to the original payment method or apply it as account credit, depending on customer preference, gateway capability, and accounting requirements.

Failed or declined payments may still appear as temporary holds by a bank or payment provider. DopyApp cannot release bank holds, but we will help verify whether funds were captured by our payment provider.

Approved refunds are usually submitted to the payment provider within 7 to 14 business days after approval. The time for funds to appear depends on the bank, card network, wallet, payment gateway, and currency settlement process.

To request a refund review, email [email protected] with the invoice number, payment receipt, account email, reason for the request, and any supporting information.