Delivery Policy

DopyApp does not sell or ship physical goods. All services, software access, deliverables, credentials, documentation, onboarding materials, and support are provided digitally through online systems, email, secure links, project tools, or cloud environments.

For standard SaaS plans, account activation typically begins after successful payment, required verification, and completion of essential account details. Activation may include workspace creation, user invitations, initial configuration, and access instructions.

• Instant or same-day access may be available for self-service SaaS plans after payment confirmation.
• Managed setup, ERP, CRM, automation, AI, cloud, and enterprise software projects may require a project timeline agreed in a quote, proposal, or statement of work.
• Delivery may be delayed if customer information, approvals, payment confirmation, third-party credentials, content, or technical access is incomplete.

Some services require discovery, requirement validation, environment preparation, configuration, integrations, testing, training, and customer acceptance. Setup periods vary by scope, complexity, third-party availability, and customer responsiveness.

Digital delivery depends on internet access, cloud infrastructure, third-party providers, payment gateways, domain providers, customer systems, and service maintenance. We work to minimize disruption and communicate material issues when practical.

Onboarding may include kickoff calls, access collection, user setup, business process mapping, data migration planning, training, and go-live support. Customers must provide accurate requirements and timely approvals to keep delivery on schedule.